At h5bj, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains in plain English exactly what personal data h5bj collects from Pakistani players, why we collect it, how we use it, who we share it with, and what rights you have over your own information. This is not a document written to confuse — it is written to inform.
Industry-standard SSL encryption protects every data point transmitted to and from h5bj servers.
h5bj does not sell, rent, or trade your personal data with unaffiliated third parties — ever.
Access, correct, or request deletion of your personal data at any time through h5bj support.
Cookies are used only for session management and anonymised analytics — not for intrusive tracking.
h5bj will only send promotional communications to players who have explicitly opted in to receive them.
KYC documents and financial records are held in secured, access-controlled systems with limited staff access.
1.1 h5bj ("h5bj", "we", "us", "our") is committed to protecting the privacy of every individual who uses the h5bj platform at h5bj.cam. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data relating to our registered players and website visitors, with particular reference to the Pakistan market that h5bj serves.
1.2 This Privacy Policy applies to all personal data that h5bj processes in connection with the operation of the h5bj platform — including the casino gaming service, sports betting service (covering PSL cricket, international cricket, and other sports), live dealer service, customer support functions, and payment processing services in Pakistani Rupees (PKR).
1.3 By creating an h5bj account, using the h5bj platform, or otherwise providing personal data to h5bj, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the h5bj platform.
1.4 This Privacy Policy should be read together with h5bj's Terms and Conditions and Responsible Gaming Policy, both of which are available on the h5bj platform. Together, these documents form the complete framework governing your relationship with h5bj.
h5bj does not sell, rent, exchange, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. This commitment is absolute and not subject to exception.
2.1 For the purposes of applicable data protection legislation, h5bj is the data controller in respect of the personal data of its registered players and website visitors. As data controller, h5bj determines the purposes for which personal data is collected and the means by which it is processed.
2.2 h5bj operates under an international gaming license. Data processing activities are conducted in accordance with the data protection requirements of the jurisdiction in which h5bj holds its gaming license, as well as applicable international data protection standards.
2.3 For all data protection queries, requests to exercise data subject rights, or complaints relating to h5bj's data processing activities, players may contact h5bj's Data Protection contact via the live chat support channel available 24/7 on the h5bj platform, or by written communication to [email protected].
3.1 h5bj collects personal data from players through various means, including data provided directly by the player, data generated through platform use, and data received from authorised third-party service providers. The categories of personal data h5bj collects are set out in the table below:
| Category | Data Collected | Source |
|---|---|---|
| Registration Data | Pakistani mobile number, date of birth, chosen username, account password (hashed) | Provided directly by player at registration |
| Identity & KYC Data | Full legal name, national identity card (CNIC) number and copy, date of birth, selfie or live photo for identity verification | Provided by player during KYC process |
| Financial Data | JazzCash/EasyPaisa account number, HBL/UBL/Meezan bank account details, transaction amounts, deposit and withdrawal history | Provided by player; generated by platform transactions |
| Gaming Activity Data | Game session logs, bet histories, win/loss records, bonus usage, gaming session duration and frequency | Generated automatically by platform use |
| Technical Data | IP address, device type and model, operating system version, mobile browser type, screen resolution, approximate geolocation | Collected automatically via cookies and server logs |
| Communication Data | Live chat transcripts, support ticket content, SMS communication records, email correspondence | Generated through support and communication interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time limit preferences, cooling-off period records | Set by player via account settings or support request |
3.2 h5bj does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond what is necessary for responsible gaming assessments), or biometric data beyond what is required for identity verification purposes.
3.3 Where players choose not to provide certain categories of personal data — particularly KYC documentation — h5bj may be unable to fulfil withdrawal requests or continue to provide services in compliance with applicable anti-money laundering and responsible gaming obligations.
4.1 h5bj processes personal data collected from Pakistani players for the following purposes:
h5bj uses registration data and account information to create and maintain your h5bj account, verify your eligibility to use the platform, authenticate your login sessions, and deliver the full suite of h5bj gaming and betting services to you.
Financial data and payment method information is processed for the purpose of receiving your deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and for processing your withdrawal requests back to your nominated payment method in Pakistani Rupees. h5bj retains transaction records for the period required by applicable financial regulations.
KYC data — including CNIC copies, selfies, and bank account verification — is processed to verify that you are who you say you are, that you meet the minimum age requirement of 21 years, and that your payment method belongs to you. This processing is required by h5bj's anti-money laundering obligations and licensing conditions.
Technical data, gaming activity data, and financial data are analysed to detect and prevent fraudulent activity, duplicate account creation, bonus abuse, money laundering, and other prohibited conduct as defined in h5bj's Terms and Conditions. This processing is essential to the security and integrity of the h5bj platform.
h5bj processes gaming activity data and responsible gaming settings to monitor player behaviour for indicators of problem gambling, enforce deposit limits and self-exclusion settings, generate session time reminders, and fulfil h5bj's responsible gaming obligations under its international gaming license. This processing is conducted in the interests of player welfare.
Communication data — including live chat transcripts and support ticket records — is processed for the purpose of providing customer support, resolving account queries and disputes, and improving the quality of h5bj's support services.
Anonymised and aggregated gaming activity data and technical data may be used to analyse platform performance, identify popular game types among Pakistani players, improve user experience on mid-range Android devices common in the Pakistan market, and make informed product development decisions.
h5bj may process personal data where necessary to comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and fulfil reporting requirements under h5bj's international gaming license.
5.1 h5bj processes personal data on the following legal bases:
Where h5bj relies on your consent for processing — particularly for marketing communications — you have the right to withdraw that consent at any time by contacting h5bj's support team via live chat or by following the unsubscribe instructions in any marketing message.
6.1 h5bj does not sell, rent, exchange, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data is shared with third parties only in the following limited and necessary circumstances:
6.2 All third parties with whom h5bj shares personal data are required by contract to process that data only for the specified purpose, to implement appropriate security measures, and not to further disclose the data without h5bj's authorisation.
7.1 As an internationally licensed online gaming platform, h5bj may process or store personal data on servers located outside of Pakistan. Where personal data is transferred to jurisdictions outside Pakistan, h5bj implements appropriate safeguards to ensure the data receives a level of protection equivalent to that afforded under applicable data protection law.
7.2 These safeguards may include contractual data protection clauses binding the data importer to appropriate data protection standards, or reliance on the data importer operating in a jurisdiction that provides an adequate level of data protection as determined by the relevant authority.
7.3 By using the h5bj platform, you acknowledge that your personal data may be transferred internationally for the purposes described in this Privacy Policy, subject to the safeguards outlined in this Section.
8.1 h5bj retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory obligation |
| KYC and identity documents | 5 years from account closure or last transaction | Anti-money laundering regulation |
| Financial transaction records | 5 years from transaction date | Financial regulatory requirement |
| Gaming activity logs | 3 years from the date of activity | Dispute resolution and licensing compliance |
| Support communication records | 2 years from the date of interaction | Quality assurance and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming obligation |
| Technical and session data | 13 months from collection | Analytics and fraud prevention |
8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any individual player. Where data has been anonymised for analytical purposes, it may be retained indefinitely as it no longer constitutes personal data.
9.1 Subject to applicable law and h5bj's legal obligations, you have the following rights in respect of your personal data held by h5bj:
You may request a copy of the personal data h5bj holds about you, along with information about how it is processed. h5bj will respond within 30 days of receiving a valid access request.
You may request correction of any inaccurate or incomplete personal data held by h5bj. You may also update certain account information directly from your account settings.
You may request deletion of your personal data where h5bj no longer has a lawful basis to retain it. Note that some data must be retained for legal compliance and cannot be deleted on request.
You may request that h5bj restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or a legitimate interest objection is being assessed.
Where processing is based on your consent or contractual necessity, you may request that h5bj provide your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to processing carried out on the basis of h5bj's legitimate interests. h5bj will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
9.2 To exercise any of the above rights, please contact h5bj's support team via live chat (available 24/7) or by written communication to [email protected]. h5bj will verify your identity before processing any data subject rights request and will respond within 30 calendar days.
9.3 h5bj will not charge a fee for handling data subject rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied or the request may be declined with written explanation.
Please Note: h5bj's ability to fulfil certain erasure requests may be limited by legal obligations — particularly AML and gaming regulation requirements that mandate retention of KYC and transaction data for defined periods. Where erasure cannot be completed in full, h5bj will inform you of the specific data that must be retained and the legal basis for retention.
10.1 h5bj uses cookies and similar technologies on the h5bj platform. Cookies are small text files stored on your device that help h5bj deliver a functional and personalised experience. The categories of cookies h5bj uses are as follows:
10.2 h5bj does not use intrusive tracking technologies, behavioural advertising trackers, or cross-site tracking cookies. h5bj does not share cookie data with advertising networks for the purpose of serving targeted advertisements on third-party platforms.
10.3 You may configure your mobile browser settings to reject or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to use the h5bj platform — in particular, maintaining your login session may not function correctly without session cookies enabled.
11.1 h5bj implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
11.2 While h5bj takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You should also take steps to protect your own account — including using a strong, unique password for your h5bj account and not sharing your login credentials with any other person.
11.3 In the event of a data security incident that is likely to result in a risk to your rights and freedoms as a data subject, h5bj will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the incident.
12.1 h5bj's platform is strictly for individuals aged 21 years and above. h5bj does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at registration and during the KYC process specifically to prevent underage individuals from creating h5bj accounts.
If h5bj discovers that an account has been created by or on behalf of an individual under the age of 21, the account will be closed immediately, the personal data associated with the account will be deleted (subject to any legal retention obligations relating to the account closure), and any deposited funds will be returned to the original payment source. No winnings from underage accounts will be paid.
12.2 If you are aware of an individual under the age of 21 who has created or is attempting to create an h5bj account, please contact h5bj's support team via live chat immediately so that the matter can be investigated and the account closed without delay.
13.1 The h5bj platform may contain references to third-party services — including the payment providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) used for deposits and withdrawals. h5bj is not responsible for the privacy practices of these third-party services.
13.2 When you use a third-party payment method to deposit or withdraw funds on h5bj, your interaction with that payment provider's interface is governed by the payment provider's own privacy policy and terms of service. h5bj recommends that you review the privacy policy of any third-party service you use in connection with your h5bj account.
14.1 h5bj may send marketing communications — including promotional bonus offers, PSL cricket betting promotions, new game announcements, and platform updates — to players who have explicitly opted in to receive such communications via SMS to their registered Pakistani mobile number.
14.2 Opting in to marketing communications is entirely voluntary and is not a condition of using the h5bj platform. You may opt in during account registration or at any time through your account settings.
14.3 You may withdraw your consent to receive marketing communications at any time by:
14.4 Please allow up to 48 hours for marketing opt-out requests to take effect across all h5bj communication channels. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.
14.5 Transactional communications — including deposit confirmations, withdrawal notifications, account security alerts, and KYC request notifications — are not marketing communications and will continue to be sent to all active players regardless of marketing preference settings, as they are necessary for the operation of the h5bj service.
15.1 h5bj reserves the right to update or amend this Privacy Policy at any time. The most current version of the Privacy Policy will always be available at h5bj.cam/privacy-policy, with the effective date clearly indicated at the top of the document.
15.2 Where h5bj makes material changes to this Privacy Policy — including changes to the categories of data collected, the purposes for which data is processed, or the third parties with whom data is shared — h5bj will notify registered players via in-platform notification or SMS to the registered Pakistani mobile number at least 14 days before the changes take effect.
15.3 Your continued use of the h5bj platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the platform and may close your account as described in the Terms and Conditions.
h5bj will always notify you of material Privacy Policy changes before they take effect. Routine administrative updates — such as corrections of typographical errors or clarification of existing practices without change to substance — may be made without prior notice.
16.1 For any questions, concerns, or requests relating to this Privacy Policy or h5bj's data processing practices, you may contact h5bj through the following channels:
16.2 h5bj will acknowledge all privacy-related communications within 48 hours and will provide a substantive response within 30 calendar days of receiving a complete and valid request.
16.3 If you are not satisfied with h5bj's response to a privacy complaint, you have the right to escalate the complaint to the relevant data protection authority or to the dispute resolution body designated by h5bj's international gaming license authority.
h5bj protects your personal data with the same dedication it brings to fast payouts and fair games. Trusted by Pakistani players from Karachi to Islamabad.
Explore h5bj Casino Login to h5bj